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Frequently asked questions

• 1. What services do you offer?

  Done-for-you finance management by a dedicated team—available 24/7 on call, going beyond what an in-house team can offer.

• 2. How does your pricing structure work?

  No hourly charges, no hidden surprises! Our pricing is based on a monthly subscription model tailored to your business size and needs. You'll receive a transparent breakdown of costs before you commit. Click on the "Get your personalised pricing" button to check your monthly pricing.

• 3. Is my financial data secure?

  Security is a top priority for us. We utilize bank-level encryption, secure data storage, and strict access controls to ensure your financial information remains confidential and protected.

• 4. How do you handle tax filing?

  Our experienced tax experts manage tax preparation and filings in accordance with relevant deadlines and regulations. We're equipped to handle various tax forms and jurisdictions.

• 5. What software/tools do you use?

  We have our own accounting software that uses the latest fintech approach for seamless collaboration, zero-learning usage, and real-time access to your financial data.

• 6. Can you work with my existing financial software?

  Absolutely. We can integrate with many popular accounting software platforms, making the transition to our services smooth and hassle-free.

• 7. Will you charge for any consultation I take through your 24/7 call availability?

  No. You can call your finance management team like it's your in-house team. Our aim is to help you navigate through the complex finance jungle so you can focus on things that move the money needle in your business.

• 8. How experienced is your team?

  Our team consists of highly qualified professionals with extensive experience in finance, accounting, and tax matters. All our experts hold relevant certifications and have worked with businesses of varying sizes.

• 9. How do you handle errors or discrepancies in financial records?

  Our team conducts regular reviews to catch and rectify errors or discrepancies in financial records. We work closely with you to address any issues and maintain accuracy.

• 10. Can you help with financial planning and forecasting?

  Absolutely. Our financial analysis experts can assist you in creating forecasts, identifying trends, and developing strategic financial plans to help your business thrive.

• 11. How do I provide you with my financial documents?

  During the onboarding call, our team will help you upload your financial documents to our secure client portal or integrate your accounts with our software for seamless document sharing.

• 12. Do you offer a trial period or a satisfaction guarantee?

  We offer a 105% no-questions-asked money back guarantee for 90 days. Hence, in case we do not overdeliver, you can ask for a refund and as well a 5% compensation of the total fees paid. Not just that, you also get a one month free trial to try our services before paying anything.

• 13. How do I access my financial reports and documents?

  All your financial reports and documents are conveniently accessible through our user-friendly client portal, ensuring you have the information you need at your fingertips. In case of any doubt, you can always call your team for more help.

• 14. What happens if I need to cancel my subscription or services?

  We understand that circumstances may change. If you need to cancel or modify your subscription, our team will guide you through the process and any associated terms. Rest assured, the cancellation process is fast and hassle-free, with no additional deductions or last moment surprises.

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